Frequently asked questions

Question

I inserted my CAM (CI module) but no reaction,what could be wrong?

Answer

At first please verify if you have a compatible CI or CI+ module.
• If you wish to know which module is compatible with your TV, you may contact the dealer or service provider and check if there is a compatibility list of the CAM (CI module) you wants to use.

Due to the fast standard evolution in these CAM (CI modules) make sure that you use the latest CAM (CI module) and that your TV has the latest software installed.
• You can find the latest TV Firmware Upgrade Software and Readme File documents on the Philips support website. 
Refer to the SOFTWARE & DRIVERS section.
• Follow the instructions in the user manual or the readme file of the Firmware Upgrade on how to upgrade the software of your TV.
• Verify with your service provider if you have the latest CAM.

If the problem persists you may have inserted the CAM (CI module) in the wrong orientation. 
If the CAM (CI module) is not inserted correctly, the COMMON INTERFACE menu will not be displayed on the TV menu. 
(FAQ: "How can I verify if the Conditional Access Module (CAM / CI Module) is inserted correctly and recognized by my TV?") 

IMPORTANT: Read the instruction provided by your service provider on how to setup the CAM (CI module) before connecting to the TV.

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