Frequently asked questions

Question

Why can’t I access SmartTV portal where I was able to access before?

Answer

Proceed as follows:

  • Clear all cookies stored on your TV. Go to the TV menu; [Setup] > [Network settings] or [Installation] > [Clear Net TV memory] or [Clear Apps memory] or [Clear Internet memory].
  • If the problem exists after clearing the cookies, check whether your router is using a cloud service. If yes, change the default setting of your router back to traditional router set-up and management.
  • Another alternative is to reinstall your TV using the [Reinstall TV] option in the TV menu. This option will fully erase the settings on the portal.

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