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Frequently asked questions

Question

My TV has no picture but audio is heard.

Answer

Sometimes an electrostatic discharge may cause the TV to lock up, which may result in picture loss.

Follow these steps to check if it resolve the problem;

  • Press the ‘POWER’ button on the remote control 2 times to recover the picture.
  • If two red lamp indicators on the power standby button are lit, turn off the TV set and allow it to cool down for 10 minutes.
  • If only the 'Lamp Fail Indicator' lit, unplug the TV from the wall outlet for 10 seconds.

If the symptom persists, contact a service center in your local area.

NOTE: It is not possible to replace the lamp. Only service personnel are allowed to do so.

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