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Frequently asked questions

Question

When I started the initial TV installation, the TV prompted me to press the 'OK' key but there is no response from the TV. What should I do?

Answer

Ensure that the battery of the remote control is inserted according to the illustration inside the battery compartment and then press the ‘OK’ key again.

If the TV is still not responding, hold the Remote control close to the Philips logo (about 10cm) and press the Red and Blue key at the same time. Once the pairing is successful, you can start with the initial TV installation.

When the pairing is still not successful:

  • Please contact the Philips Consumer Care centre for further assistance or to find more information related to this issue. You can find the contact details on the Consumer Support page.
  • Make sure you have the model number and the serial number at hand when you call us. You find these numbers on the sticker at the side/back/bottom of your TV.

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