Frequently asked questions

Question

How to reset the speaker?

Answer

If your device has abnormal behavior, disconnect it from power supply and re-connect. If the problem persists, follow the steps below to reset the device:

  1. Disconnect the speaker from power supply.
  2. Press and hold the Preset 1 button. DO NOT release the button.
    Location of the button is illustrated below. 

            
  3. Keep pressing and holding the Preset 1 button, at the same time connect the speaker to power supply. DO NOT release the button.
  4. The LED light will first flash; then become solid amber, and then flash again. Keep pressing and holding the button until the LED light flashes for the second time.
    Note: It would take around 30 seconds before the LED light flashes for the second time

                
  5. When the LED light flashes for the second time, release the button.
  6. Wait for the LED light to become solid amber again. The speaker is now resumed to factory default settings.

Note: After resetting the speaker, you may need to connect the speaker again.

Alternatively, you can reset the speaker via AirStudio+ App (if the speakers are connected to your mobile device already):

  1. Start AirStudio+ App.
  2. Select the device that you want to reset.
  3. Go to Device Settings.
  4. Select Factory Reset.
  5. Wait for the speaker to reset.

Note: After resetting the speaker, you need to setup connect speaker to your Wi-Fi network again.

If the device still cannot be reset, it is possible that the firmware may be crashed. Please connect the device to the router with internet connection via an Ethernet cable; and then wait for 30-60 minutes for the device to recover itself. If this fails, click Contact Page to contact Philips Consumer Care.

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