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Frequently asked questions

Question

Why does the CALC light not go out after descaling?

Answer

In the first edition of the user manual and the quick start guide of SENSEO® Viva Café, a mistake was made in the instructions for the descaling process. If you follow these instructions, the CALC light does not go out.

Please descale the SENSEO® again by following the correct instructions in the FAQ: "How do I descale SENSEO® Viva Café" , or download the PDF file “Descaling Senseo Vivá Café” for future reference.

Important information:

  • The complete descaling procedure consists of 4 cycles; 2 descaling cycles with descaling mixture and 2 rinsing cycles with fresh water.
  • Do not switch off the machine during the entire descaling/rinsing cycle!
  • Use the correct descaling agent. Only citric acid descalers, are suitable for descaling the SENSEO® machine.

If after descaling the CALC light is still on please contact the Philips Consumer Care Center in your country. Contact Page

 

Attachments

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405KB
2012-09-28
German
405KB
2012-09-28
French
405KB
2012-09-28
Dutch

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