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Frequently asked questions

Question

The milk froth quality is decreasing. What can I do?

Answer

This problem may have one of 3 causes. Please check to see if one of the causes below applies to your Senseo.

  1. The milk container unit is dirty and has to be cleaned.
    Because you use fresh milk to prepare your coffee varieties that require milk, it is essential that you keep the milk container unit clean. A clean milk container unit is essential to ensure good milk froth and proper hygiene.  

    Click on the milk container that you own for the correct cleaning instructions.
                         
     Milk container 1.      Milk container 2. 

  2. The milk you used was not cold enough.
    Your Senseo Latte Select only produces good milk froth when you use cold milk. We advise you to use semi-skimmed cow’s milk that comes straight from the fridge and has a temperature between 5-8 degrees Celsius. Tip: Put the milk back in the fridge directly after use to make sure it is cold enough for your next coffee variety with milk.  
  3. You may have used a type of milk other than cow’s milk.
    Do not use kinds of milk other than cow's milk (e.g. rice milk or soy milk), as these kinds of milk do not produce high-quality milk froth. To get the best frothed milk we advise you to use semi-skimmed cow's milk. 




If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care.



Cleaning instructions milk container 1.

How to flush the milk container unit after every use.

  1. Rinse the milk container and fill it with cold water up to the latte macchiato/2-cup cappuccino indication.
  2. Put the milk container unit back into the machine. Place an empty cup under the coffee spout and press the CLEAN/CALC CLEAN button on the lid.  


     1.      2.

How to clean the milk container after the last use of the day.

  1. Open the milk container lid cover by pulling and slightly turning its knob (1) and pull the milk tube off the lid (2).
  2. Pull the steam inlet out of the milk container lid. Note: This is only possible when the milk container lid cover is open.
  3. Clean the milk container, the milk container lid with the steam inlet and the milk tube in the dishwasher or with a dishwashing brush in hot water with some dishwashing liquid.
  4. Rinse the parts with fresh water after cleaning. To reassemble, push back the steam inlet (1), connect the milk tube (2), and close the milk container lid cover (3).

             1.       2.      3.     4.









Cleaning instructions milk container 2.
How to flush the milk container unit after every use.

  1. Rinse the milk container and fill it with cold water up to the latte macchiato/2-cup cappuccino indication.
  2. Put the milk container unit back into the machine. Place an empty cup under the coffee spout and press the CLEAN/CALC CLEAN button on the lid. 

             1.       2.


How to clean the milk container after the last use of the day.

  1. Press the milk container lid release lever (1) and remove the milk container lid from the milk container (2).
  2. Pull at the tab on top of the milk container lid cover to open the cover. Pull out the steam inlet (this part stays attached to the lid by means of a plastic strip) Note: You can only pull the steam inlet out of the milk container lid when the milk container lid cover is open.
  3. Pull the milk tube off the milk container lid.
  4. Clean the milk container, the milk container lid and the milk tube in the dishwasher or with a dishwashing brush in hot water with some dishwashing liquid. Rinse the parts with fresh water after cleaning. Note: Cleaning the container in the dishwasher is recommended, especially when the milk container is very dirty. In the dishwasher, all parts should be open or removed.
  5. Push back the steam inlet (1), connect the milk tube (2) and close the milk container lid cover (3).

               1.     2.     3.     4.     5.

 

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