Frequently asked questions

Question

The product cannot connect to the network, what should I do?

Answer

• Make sure that the wireless network is not disturbed by microwave ovens, DECT phones, or other neighboring Wi-Fi devices.
• Place the wireless router and this product within five meters of each other.
• Make sure that this product and your mobile device share the same network.
• Reset this product to its factory settings.
• Make sure that the wireless router supports mDNS.

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