Frequently asked questions


I have problem with connecting the monitor to a Wi-Fi network. (The LED indication on the monitor keeps blinking in amber or green.) What can I do?


Before you begin:

  • Make sure the Wi-Fi router is turned on.
  • Make sure your smartphone or tablet is wirelessly connected to your Wi-Fi router network. (In order words, the smartphone of tablet should be connected to the Wi-Fi network, but not the 3G or EDGE network.)
  • Have your Wi-Fi network name (SSID) and Wi-Fi network password ready. You will need to fill in this information during set-up.
  • Make sure the SSID and password consists of alphanumeric characters only and does not contains any space or special characters such as % # * / . (You may need to consult the user manual of the router.)
  • If you have not installed Philips In.Sight App, download it from Apple App Store and install it in your mobile device.
  • Make sure that the monitor is within range of the router so that it can receive strong Wi-Fi signal from the router.
  • Try to avoid firewalled Wi-Fi networks (typically found in the office, hotels or airports).
  • The monitor is compatible with 802.11 b/ g/ n networks (2.4GHz). It is not compatible with 802.11a (5GHz) network.

Philips recommends:

  • High-speed (upload speed of 800kbps or above) Wi-Fi network connection for the monitor.

If the monitor amber light blinks:

Set-up the monitor again:

  1. On the main menu of the App, tap on Add.
  2. Follow the on-screen instructions of the App.

If the monitor does not work, or the green light / amber light keeps on blinking:

  1. Press and hold the reset button with a thin object (for example a paper clip) for 4 seconds to reset the monitor.

  2. Repeat the set-up of monitor:
    1. On the main menu of the App, tap on Add.
    2. Follow the on-screen instructions of the App. 


  • Philips InSight supports general WEP, WPA and WPA2. Philips recommends using WPA or WPA2 as these are safest Wi-Fi security settings.
  • The Philips InSight does not support WEP Sub Key 2, 3 , 4. You may need to change your router settings to WPA or WPA2. Consult the user manual of the router if necessary. 

If the problem persists, contact Philips Consumer Care (Contact Page) for assistance.

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