Frequently asked questions

Question

I have problem with connecting the monitor to a Wi-Fi network. (The LED indication on the monitor keeps blinking in amber or green.) What can I do?

Answer

Before you begin:

  • Make sure the Wi-Fi router is turned on.
  • Make sure your smartphone or tablet is wirelessly connected to your Wi-Fi router network. (In order words, the smartphone of tablet should be connected to the Wi-Fi network, but not the 3G or EDGE network.)
  • Have your Wi-Fi network name (SSID) and Wi-Fi network password ready. You will need to fill in this information during set-up.
  • Make sure the SSID and password consists of alphanumeric characters only and does not contains any space or special characters such as % # * / . (You may need to consult the user manual of the router.)
  • If you have not installed Philips In.Sight App, download it from Apple App Store and install it in your mobile device.
  • Make sure that the monitor is within range of the router so that it can receive strong Wi-Fi signal from the router.
  • Try to avoid firewalled Wi-Fi networks (typically found in the office, hotels or airports).
  • The monitor is compatible with 802.11 b/ g/ n networks (2.4GHz). It is not compatible with 802.11a (5GHz) network.

Philips recommends:

  • High-speed (upload speed of 800kbps or above) Wi-Fi network connection for the monitor.

If the monitor amber light blinks:

Set-up the monitor again:

  1. On the main menu of the App, tap on Add.
  2. Follow the on-screen instructions of the App.

If the monitor does not work, or the green light / amber light keeps on blinking:

  1. Press and hold the reset button with a thin object (for example a paper clip) for 4 seconds to reset the monitor.

      
  2. Repeat the set-up of monitor:
    1. On the main menu of the App, tap on Add.
    2. Follow the on-screen instructions of the App. 

Note:

  • Philips InSight supports general WEP, WPA and WPA2. Philips recommends using WPA or WPA2 as these are safest Wi-Fi security settings.
  • The Philips InSight does not support WEP Sub Key 2, 3 , 4. You may need to change your router settings to WPA or WPA2. Consult the user manual of the router if necessary. 

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