Under the Tools menu, select “Repair my Philips Device”.
Choose your device on the pop-up box and follow the instructions on the screen to perform the repair process. Below shows an example for illustration.
CAUTION: Choosing the wrong device in the pop-up box may cause corruption to your player.
Performing a repair the last diagnostic steps that can be done to rectify the malfunction of your player.
If this does not solve your issue, click Contact Page to contact Philips customer service.