Frequently asked questions

Question

What should I do if the headphone does not produce any sound?

Answer

Make sure:

  • There is power supply for the transmitter.
  • The batteries in the headphone are inserted correctly and are charged.
  • The transmitter is properly connected to the audio source (such as TV, HiFi or PC). 
  • The audio source (such as TV, HiFi or PC) is not muted.
  • The audio signal for the transmitter is high enough. To increase the audio signal, slowly increase the volume level of the audio source (such as TV, HiFi or PC).
  • If the above does not help, try to switch to another transmission channel on transmitter
    Note:
    Make sure the channel on the headphone is also switched. This can be done by: 
    • If the headphone is equipped with a manual tuning channel switch, switch to the correct transmission channel corresponds with the transmitter.
    • If the headphone is equipped with an AUTO-TUNING BUTTON, press and hold the button for about 1 second and the headphone will automatically tune to the correct transmission channel. 

In case all of the above does not help, there may be other problem with the product. Contact Philips Consumer Care (Contact Page) for assistance.

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