This product is not supported in the selected country.

Frequently asked questions

Question

What issues are solved by a software upgrade?

Answer

The latest software solves the issues below:

  1. TV turns OFF and ON by itself randomly when viewing TV and AV channels.
  2. No picture, no sound & no back light but LED is turned ON when the TV wake up from standby mode.
  3. Translation errors in Spanish and France TV menu.
  4. Rephrase the help texts for the Retail and Home mode in the TV menu.
  5. Digital Natural Motion feature is turned ON but it shows OFF in the TV menu.
  6. No picture, no sound & no back light but LED is turned ON when the TV wake up from standby mode.
  7. Picture expanded vertically in digital channel.
  8. Incorrect clock information update.
  9. Jiggled image with the SD signal source (480i/480p) in AV1, AV2 and PC mode.
  10. No video after Play Station 2 console system reset.
  11. Picture expanded vertically with the HDMI source, 1080p 60Hz, 16:9 widescreen format.
  12. Picture a little bit blur (Scaling artifacts) in PC mode, 1080p 60Hz input.
  13. Picture format changing too frequently during movie playback
  14. Intermittent picture flicker on white background at high contrast level. (Only applicable for 52" models)
  15. Intermittent picture lost when poor video signal is connected through AV1 or AV2 inputs.
  16. TV menu shifted horizontally to the right when viewing PAL “50Hz” signal from either the AV source or Off-air transmission. (Only applicable for 42” & 47” models).
  17. Picture and TV menu shifted horizontally to the right when viewing PAL “50Hz” signal from either the AV source or Off-air transmission. (Only applicable for 52” models).
  18. Faint image is still visible for a few seconds after TV is turn off.
  19. Improvement on motion picture judder when “Digital Natural Motion” menu is turned ON.
  20. Improvement on start-up problem.
  21. Solved system hang when MPEG header information is not present.
  22. Solved audio profile setting problem.
  23. Performance improvement on motion judder related to film mode content.
  24. Solved digital channel lost problem.
  25. Solved AVL not working issue.
  26. Solved automatic clock not working issue.
  27. Solved occasional software upgrade failure via USB.
  28. Solved color space error for PC/HDTV modes with 720p 60Hz input.
  29. Solved child lock after bug when used with Automatic clock.
  30. Solved remote control lockup due to HDMI CEC address discovery.
  31. Performance improvement on motion judder related to film mode content.
  32. Solved plop sound during channel changing with set top box.
  33. Solved set does not output Dolby digital stream on SPDIF OUT.
  34. Solved headphone volume goes to maximum when changing delta volume.
  35. Implementation of Automatic Format Detection (AFD).
  36. Correction of non-linear stretching for “Automatic” on 4:3 sources.
  37. Solved channel map erased issue.

How to check the current software version on my TV set?

  1. Press 'MENU' button on remote control to access the TV menu.
  2. Press the cursor down to select INSTALLATION and press the cursor right.
  3. Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
  4. If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
  5. Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software.

Where can I find the latest software for my TV set?

The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?