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Frequently asked questions


Picture goes blank but I still have sound.


  • Sometimes an electrostatic discharge may cause the TV to lock up which result in picture loss.
    • Disconnect the power plug from the wall outlet for 10 seconds to reset the TV.
  • Check if the red light indication on the "Lamp Fail Indicator" lit up.
  • If the problem persists, your TV set may require service. Please contact a repair center in your local area.

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