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Frequently asked questions

Question

I cannot close the cover. What is the matter?

Answer

Possible causes

Either there is no dustbag in the appliance or the dustbag has not been inserted properly. The cover can not be closed if no dustbag has been inserted or if the cardboard tag of the dustbag is distorted.

Solutions

1. Check if the dustbag has been installed properly.
2. Check whether the cardboard tag of the dustbag is distorted. It should be flat to trigger the dustbag detector inside the vacuum cleaner.

IMPORTANT: Only use Philips disposable dustbags or a Philips reusable dustbag with this appliance. Other dustbags might damage the motor of this appliance. Never reuse a disposable dustbag.

More information on how to clean the filters and replace the dustbag can be found in the user manual. If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care.

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