Frequently asked questions

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Question

How do I reset my GoGear if it freezes or hangs up?

Answer

Try doing a soft reset.

  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.

Note: Your songs and data will not be lost or corrupted by a soft reset.

Update your player's firmware to the latest version to reduce the chance of future hang-ups - See "How do I upgrade my GoGear with the latest firmware?" for instructions

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