Register your product
Keep up to date with news and updates
This product is not supported in the selected country.
Try the following steps:
Step 1. Reset the player
Reset your player by gently inserting a pen tip or other sharp object into the RESET hole on the side of your player. After pressing the reset button, power on the player. If the player is still unresponsive, charge your player for a minimum of 30 minutes before reattempting a hard reset and then power on the player.
NOTE: If a removable battery is used for your player, just remove the battery from the compartment and then insert it again.
Step 2. Use the Repair function
If the above does not work, connect the player to the PC and perform Repair function using Device Manager. Repair function can be performed sometimes even when the PC doesn’t detect the player.
IMPORTANT: Contents will be removed by using the repair function.
Step 3. Charge the player for no less than 20 hours
If the above does not work, charge the player for no less than 20 hours. By performing this, it recovers 80% of the unresponsive players.
*If all of the above does not solve your issue, you may need to contact our customer service for help. Click Contact Page to see the contact details of Philips customer service.
Was this document helpful?