Frequently asked questions

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Question

How do I upgrade my player with the latest firmware?

Answer

  1. Check your firmware version by selecting Setting from the root menu of your player, and then go to Firmware Version. If your firmware version is the same as the latest version posted on the support site at www.philips.com/support, there is no need to update the firmware. However, if you do not have the latest version, follow the steps below.  
  2. Connect the player to your PC.
  3. Launch the Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA2xxx > Philips SA2xxx Device Manager on your PC. If you do not have this program installed, install it from the supplied CD or download it from www.philips.com/support .
  4. Make sure all other applications, such as Windows Media Player and Windows Explorer, that access the device are closed. Otherwise Device Manager will not recognize the device.
  5. Make sure you are connected to the Internet.
  6. Click update.
  7. Install now.
  8. The application will show the update status, and at the end, you must click OK to complete the update. (Please do not disconnect the player during the upgrade process, as an interruption may damage the firmware!) 
  9. Follow all on-screen instructions to complete the firmware upgrade.
  10. The Device Manager will close automatically once the success message is displayed. Close all opened applications, and then unplug your player.

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