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Frequently asked questions


How should I descale the sterilizer?


You should descale the sterilizer as follows:

  1. Pour 80ml/2.7oz of white vinegar (5% acetic acid) and 20ml/0.7oz of water
    into the water reservoir.
    • Common descaling substances for coffeemakers and electric water kettles can also be used to descale the appliance.
  2. Leave the solution in the water reservoir until the scale has dissolved.
  3. Empty the water reservoir, thoroughly rinse it and wipe the base with a moist cloth.
    • Use a moist cloth to avoid accidentally scratching the base.
  • When you use the sterilizer, spots may appear on the heating element in the base. This is scale that is building up. 
  • The harder the water, the faster scale builds up. 
  • Therefore, descaling is recommended more often in areas with hard water.
  • If there is a lot of scale on the heating plate, you can use citric acid to remove the scale.

  Note: Descale the sterilizer to ensure that it continues to work effectively.

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