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If you have any questions about the SRU9600, you can always contact our customer support.
You will find our contact details on the page 81 of the Instructions for Use.
Read these Instructions for Use carefully before you call us.
When you call our helpline, make sure the device is at hand so that our operators can help you determine whether your remote control is working properly.
The model number of your Philips universal remote control is SRU9600.
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