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Frequently asked questions

Question

My TV channels are locked and a prompt to ENTER PIN appears on-screen.

Answer

When TV LOCK is turned on in the TV menu, the prompt to enter the pin will appear on the screen each time when you turn on the TV.

Enter your pin code to view the channels. If you have forgotten your pin code, you can reset your pin code in the CHANGE CODE menu.

Follow these steps to turn off TV lock:

  1. Press the button on the remote control to access the home menu.
  2. Use the cursor buttons to select SETUP and press the 'OK' button to confirm.
  3. Press the cursor down to select FEATURES and press the cursor right.
  4. Press the cursor down to select TV LOCK and press the cursor right.
  5. When the prompt ENTER PIN appears on the screen, enter your pin code.
  6. Select UNLOCK and press the 'OK' button to confirm.
  7. Press the 'BACK' button to exit the menu.

To change the 4-digit pin code if it is unknown or forgotten:

  1. Press the button on the remote control to access the home menu.
  2. Use the cursor buttons to select SETUP and press the 'OK' button to confirm.
  3. Press the cursor down to select FEATURES and press the cursor right.
  4. Press the cursor down to select CHANGE CODE and press the cursor right.
  5. When the prompt CURRENT CODE appears on the screen, enter the universal code '8888'.
  6. Then enter an easily remembered new 4-digit pin code and enter the new pin a second time for confirmation.
  7. Press the 'BACK' button to exit the menu.

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