Frequently asked questions

Sort by: Topic   Date published  
Use and Learn
How can I synchronize the phonebooks on my PC and phone?
can I receiver calls from either sim card without switching sims?
How can I back up my information stored on X710?
When I install the PhilipsPhoneTools on my PC, the installation is always interrupted by a pop-up message. What shall I do?
Can I use the FM radio without the headset?
Can I zoom in/ out during video recording?
Does X710 support voice dialing?
Does X710 support A2DP (play MP3 with Bluetooth headset)?
On X710, can I set received MMS messages as wallpaper or ring tones?
On X710, can I move or copy contacts between my SIM card and phone?
How many contacts can be saved to the phone memory of X710?
Does the sound recorder stop when there is an incoming call?
What Java profiles are recognizable on X710?
What can I do if I feel that I have missed some calls?
Does X710 support blacklist function? And how do I set up blacklist?
On X710, can the alarm sound at the set time when I have turned off the phone?
The display indicates SIM failure
My phone battery seems to be overheated
Does X710 support speed dialing?
How can I check the battery power status on X710?
Can I choose to show the contacts list stored in my phone memory only?
How long can I play MP3 songs continuously in idle mode?
What can I do if I cannot delete all the contacts stored on my phone?
Does X710 support automatic IP dialing? If yes, how do I set IP service number?
How can I use the supplied PhilipsPhoneTools for my phone?
When the alarm sounds, there is ‘Snooze’ on the screen. What can I do by using the ‘Snooze’ function?
On X710, can I choose to delete the contacts list in my phone memory or SIM card?
On my X710, why are some MP3 or WMA files unplayable?
On my PC, I have installed the PhilipsPhoneTools of an earlier version. How can I upgrade it to the latest version?
I cannot send text messages
Can I access the WAP when playing music files on X710?
How do I install the PhilipsPhoneTools?
The display doesn’t respond (or the display responds slowly) when I press keys.
On X710, how can I delete my contact pictures?
The display shows IMSI failure
Does X710 support call time reminder (such as minute reminder)?
How can I transfer files between my phone and PC?
The display shows INSERT YOUR SIM CARD.
After taking photos or video recording, where can I find pictures and video clips on X710?
What can I do if I cannot switch on the phone?
I cannot receive and/ or store JPEG pictures
What functions can I use when the phone is switched to the “Flight mode”?
Which video formats are playable on X710? What is the size limit?
Can X710 be used as a wireless MODEM so that the computer can connect to the Internet? How do I use it?
NOT ALLOWED is shown when I try to use a feature on the phone.
I stored some files in my memory card. Why are they invisible under “My files”?
What is the capacity of the phone memory (without a memory card)?
How can I synchronize the calendars on my PC and phone ?
Can I use X710 to send or receive E-mail? What is the maximum size of the E-mail?
The display shows BLOCKED when I switch on the phone. What can I do?
My phone is not as personalized as on the User Manual.
My phone doesn’t display the phone numbers of incoming calls
How can I define the settings for the Internet access of my X710?
Can the Music Player play audio tracks that are saved to a sub-folder under My files > Audio?
My phone cannot be charged.
What is the audio format of the sound recording files on X710? Can I use the recorded sounds as ringtones?
Can SMS messages be saved to my SIM card? On X710, what is the default storage location for SMS messages?
What audio, video and picture formats are supported on X710? Is there a size limit to a wallpaper picture?
How many SMS messages can be saved to the phone memory of X710? Do the stored messages show when they are sent or received?
The network symbol is not displayed
During battery charging, no bar appears within the battery icon, or the outline of the battery icon keeps flashing.