Frequently asked questions
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Use and Learn
Does X520 support blacklist function? And how do I set up blacklist?
Does X520 support call time reminder (such as minute reminder)?
How can I back up my information stored on X520?
Can I use the FM radio without the headset?
The display shows BLOCKED when I switch on the phone. What can I do?
On my PC, I have installed the PhilipsPhoneTools of an earlier version. How can I upgrade it to the latest version?
The display shows IMSI failure
On X520, can I set received MMS messages as wallpaper or ring tones?
The display indicates SIM failure
On X520, how can I delete my contact pictures?
On my X520, why are some MP3 or WMA files unplayable?
Does X520 support A2DP (play MP3 with Bluetooth headset)?
After taking photos or video recording, where can I find pictures and video clips on X520?
I cannot send text messages
Can the Music Player play audio tracks that are saved to a sub-folder under My files > Audio?
What Java profiles are recognizable on X520?
Can I access the WAP when playing music files on X520 ?
How can I check the battery power status on X520?
How can I transfer files between my phone and PC?
On X520, can I move or copy contacts between my SIM card and phone?
Can I zoom in/ out during video recording?
Can I choose to show the contacts list stored in my phone memory only?
Does the sound recorder stop when there is an incoming call?
On X520, can the alarm sound at the set time when I have turned off the phone?
Does X520 support speed dialing?
I cannot receive and/ or store JPEG pictures
During battery charging, no bar appears within the battery icon, or the outline of the battery icon keeps flashing.
How long can I play MP3 songs continuously in idle mode?
Which video formats are playable on X520? What is the size limit?
What functions can I use when the phone is switched to the “Flight mode”?
The network symbol is not displayed
When I install the PhilipsPhoneTools on my PC, the installation is always interrupted by a pop-up message. What shall I do?
What is the capacity of the phone memory (without a memory card)?
Does X520 support E-BOOK? Which format support and how to used?
The display shows INSERT YOUR SIM CARD.
NOT ALLOWED is shown when I try to use a feature on the phone.
How can I synchronize the phonebooks on my PC and phone?
What is the audio format of the sound recording files on X520? Can I use the recorded sounds as ringtones?
On X520, can I choose to delete the contacts list in my phone memory or SIM card?
Can SMS messages be saved to my SIM card? On X520, what is the default storage location for SMS messages?
Can I use X520 to send or receive E-mail? What is the maximum size of the E-mail?
What can I do if I cannot delete all the contacts stored on my phone?
I stored some files in my memory card. Why are they invisible under “My files”?
The display doesn’t respond (or the display responds slowly) when I press keys.
What can I do if I cannot switch on the phone?
What audio, video and picture formats are supported on X520? Is there a size limit to a wallpaper picture?
When the alarm sounds, there is ‘Snooze’ on the screen. What can I do by using the ‘Snooze’ function?
How do I install the PhilipsPhoneTools?
My phone doesn’t display the phone numbers of incoming calls
How can I synchronize the calendars on my PC and phone ?
My phone is not as personalized as on the User Manual.
My phone cannot be charged.
My phone battery seems to be overheated.