Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
What is HDMI-CEC?
How can I upgrade the software in my TV?
I have HDMI connectivity on my TV. Is it HDMI 1.3 compliant?
What kind of PC connection should I make on the TV ?
No picture appears on the screen when I connect my PS3 game console to the TV.
My TV makes a creaking/crackling sound when the TV is turned on/off or to standby.
How do I clean the TV screen?
I have a question about a service on the Net TV Portal (e.g. Nu.nl, Buienradar or You Tube).Who should I contact?
Can I view services from other countries?
What kind of antenna should I use?
Can I add any Internet page to "my favorites"?
Why is the picture quality at home not as good as what I saw in the shop?
How to set EasyLink on the TV and on other devices ?
Why can't I see the same folder hierarchy on my TV as on my PC ?
Do I have to connect the antenna to the set if I use HDMI connected accessory devices?
What do I need to look to multimediafiles on my TV via my home network ?
What services are available on Net TV?
What does the message ‘Registering...’ that appears on starting up Net TV mean?
Is my TV suitable for watching 'DVB-Terrestrial' channels in my country?
How can I syncronize the picture and sound when viewing a DVD from a connected Home Theatre System with built in DVD player ?
Where can I find additional information about my TV?
Where can I find the DVB-C numbers/values necessary to do a DVB-C channel installation ?
How can I see if a service is safe?
Sometimes my TV mentions that my Club Philips registration is not complete. But I am sure I completed the Club Philips registration.
My internet provider is not listed as a provider (e.g. Online.nl) and I want to read my E-mail with “E-Mail op TV” on the Dutch Net TV page. How can I use this service?
When trying to connect the TV to my wireless network, it doesn’t accept the password that I type in the field. How can I connect?
Do I need a virus scanner?
I can feel an electrical vibration when I touch the TV; is this harmful?
What speed is the Ethernet RJ-45 port?
 
Tips and Tricks
 
Software Upgrade
 
Troubleshooting
 
Parts and Accessories