Frequently asked questions
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Before you buy
 
Getting started
 
Use and Learn
My GoGear is not recognized by PC
How do I add pictures to my GoGear?
I cannot find the pictures that I transferred onto the device. What's wrong?
Can I use my MP3 player with my car radio?
I cannot find the files that I downloaded to my GoGear .
How do I recharge my GoGear?
My GoGear has no power or shows nothing on the display.
I cannot see album art on my GoGear player.
How do I transfer music from the computer to my GoGear?
Why does my GoGear turn off during playback or not wake up?
How do I reset my GoGear if it freezes or hangs up?
I get a SP or Service Pack error message when loading the CD ROM supplied with my unit.
How do I find out whether a music file is copy protected?
While transferring mp3 tracks through auto sync mode Windows Media Player displays error message 'Windows Media Player cannot convert the file format required by the device' besides a number of tracks.
How do I create a playlist with Windows Media Player 10?
Windows Media Player displays an error THIS VERSION OF WINDOWS MEDIA TECHNOLOGIES IS INCOMPATIBLE WITH THIS VERSION OF WINDOWS. FOR MORE INFORMATION, VIEW THE MICROSOFT WEB SITE. when trying to install WMP10 over WMP11.
I have problem transferring large file size wave file of voice recording from my GoGear to the PC. What could be the problem?
I have problem synchronizing my GoGear with Windows Media Player.
What is the meaning of the battery icon with a symbol of lightning that shows on the top right corner of the display?
Where can I download music?
How do I view picture on my GoGear?
 
Software Upgrade
 
Troubleshooting