Frequently asked questions
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Before you buy
 
Getting started
 
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Software Upgrade
 
Troubleshooting
Can I add a PS3, WII to my devices list?
What can I do when my original remote is not recognized (Add device process - Step 2)?
How can I power off all the devices that were used in an activity I’ve just started?
Can I copy a button from my original remote control to a soft button?
How can I add Favorites?
What If I don’t have a working original remote when adding a device (Add device process - Step 2)?
Can I add a Soundbar, Living Sound entertainment system to my devices list?
I don’t see my device inputs (sources) on the LCD when I press the Input button. Why not?
My original remote no longer works. Why does my device not switch off when I use the Prestigo to automatically detect its settings?
Can I modify the input hard button functionality?
What can I do when the error "The operation cannot be completed because the item 'libURCPlugin_dionysus.dylib' is in use." is shown when I want to overwrite an earlier version of Configo in the Applications folder?
The Power button is not working for a device that was recognized in the Add device process (Step 2 of 2). What happened?
Can I add soft buttons to an activity?
It takes a lot of time to start up all my devices when I start an activity. Can I shorten this?
Can I modify the Power button functionality?
How can I add an ‘Input' function to the soft button list on the LCD?
Why do the device volume keys control the wrong device?
How can I tell which devices are participating in an activity?
What can I do when the error "File exists" pops up when I am upgrading Configo?
Can I modify the behavior of the Input button of an activity?
What can I do when Configo crashes/freezes as soon as I connect the Prestigo?
Which functions are shown in the Input menu for an activity?
Can I change the volume controls for my activity?
Can I modify the behavior of the Power button in activity?
How can I change device, activity or soft button names that do not fit in on the display of the Prestigo?
What are ‘Favorites’?
What should I check when the remote does not behave as expected ?
I am not able to download the TV channel logo in Configo for my favorite channel. What should I do?