Frequently asked questions

Question

I set up an internet connection between my TV and my router, but it does not work. How do I fix this?

Answer

Check if an IP address has been assigned to your TV by pressing  > Setup > Installation > Network > View network settings > “IP address”.
If the number that is displayed on your screen = 000.000.000.000, then the internet connection between your TV and router/modem is not working.
To fix it, proceed as follows: ….
If you use a wireless internet connection, check if your TV is connected to a wireless network by pressing  > Setup > Installation > Network > View wireless settings.
If “Status” is “Not connected”, your TV might be too far away from your wireless router. You can lower the distance between your TV and wireless, or set up a wired connection as described in your User Manual to solve the issue. If your TV is within reach of your wireless router but still doesn’t connect to your wireless router (“Status” is “Not connected”), try to connect another internet device, e.g. a laptop, to your wireless router.
If you can access the internet with this device, contact your Philips helpdesk.
If you cannot access the internet with this device, contact the helpdesk of your internet provider/modem/ router supplier.
If “Status” is “Connected”, then the internet connection between your wall outlet and router/modem is not working. Check all connections from your wall outlet and modem to the router and restart the modem and router. If the problem persists, contact the helpdesk of your internet provider/modem/router supplier.

If you use a wired internet connection, if you use a router, check all cables between your TV, router, modem and wall outlet. Restart your modem and router. If you only use a modem, check all cables between wall outlet, modem and your TV and restart your modem.
If the problem persists, try to connect another internet device, e.g. a laptop, to your router/modem.
If you can access the internet with this device, contact your Philips helpdesk.
If you cannot access the internet with this device, contact the helpdesk of your internet provider/modem/router supplier.

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