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Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
How do I recharge my GoGear?
Does the player support Windows 7?
I cannot find the files that I downloaded to my GoGear
Cannot find pictures on my GoGear player after transfer
How do I know my player is charging or fully charged?
The text appeared backward on the display of my GoGear. How do I fix the problem?
How do I find out whether a music file is copy protected?
Computer displays the error message NOT ENOUGH HARD DRIVE SPACE and DATA TYPE PROVIDED ERROR while uploading .wav file of over or around 350MB or larger from the GoGear to the computer.
The battery power of my player seems to drain fast even that I did not use it for a couple of days. Is there any way that I can preserve the power of the battery?
I am unable to view pictures that I transferred to my device?
I have problem transferring large file size wave file of voice recording from my GoGear to the PC. What could be the problem?
How do I transfer music from the computer to my GoGear?
The error message "PLAYER PROBLEM", "PLEASE CONNECT PLAYER TO PC", "START DEVICE MANAGER" scrolls on the display of my GoGear micro jukebox.
How do I view picture on my GoGear?
I cannot power off my device. What could be the problem?
My GoGear micro jukebox does not wake up or goes off in a while.
My GoGear has no power/no display even connected to the power supply with the AC adapter. What should I do?
Windows Media Player displays an error THIS VERSION OF WINDOWS MEDIA TECHNOLOGIES IS INCOMPATIBLE WITH THIS VERSION OF WINDOWS. FOR MORE INFORMATION, VIEW THE MICROSOFT WEB SITE. when trying to install WMP10 over WMP11.
When I tried to playback some of the music files, my GoGear quickly return back to the higher level view without playing. What could be the problem?
My GoGear has no power or shows nothing on the display.
What is the meaning of the battery icon with a symbol of lightning that shows on the top right corner of the display?
 
Software and firmware
 
Troubleshooting
 
Service and Repair