Frequently asked questions

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Question

How do I upgrade my player with the latest firmware?

Answer

  1. Check your firmware version by selecting "Settings" from the home menu, then "Information". If your firmware version is the same as the latest version posted on the support site at http://www.philips.com/support then there is NO need to update the firmware. However, if you do not have the latest version, follow the steps below.  
  2. Connect the player to your PC.
  3. Launch the Philips Device Manager from Start -> Programs -> Philips Digital Audio Player -> SA29XX -> Philips SA29XX Device Manager on your PC. If you do not have this program installed yet, install it from the device or download it from www.philips.com/support.
  4. Make sure all other applications that access the device, such as Windows Media Player or Windows Explorer, are closed or else Device Manager will not recognize the device.
  5. Make sure you are connected to the internet
  6. Click update.
  7. Install now 
  8. The application will show the update status and at the end you need to click OK to complete the update. (Please do not disconnect the player during the upgrading process as this interruption may damage the firmware!) 
  9. Follow all on screen instructions to complete the firmware upgrade.
  10. The Device Manager will close automatically once the success message is displayed. Close all open applications and then unplug your player.

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