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The answer is:
Yes, press the 'Help' hard button on the remote. On the touch screen select the 'One button is not working' option and follow the on screen instructions. If you want to repair a button that appears on the screen while using a device, use the 'Show buttons' option first to display all the on screen buttons.
If the button could not be repaired via the 'Help' functionality, you will be asked to connect the remote to the computer. Once connected, you can select the button that does not work properly. Follow the on screen instructions to learn the button from your original remote.
If all the solutions provided above do not solve the problem, please chat with us (at the upper right corner), call consumer support, or contact your retailer.
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