Frequently asked questions

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Why do my movies switch between the 21:9 and the 16:9 format occasionally and how do I stop this?
Why is the picture quality at home not as good as what I saw in the shop?
Why does "Philips server not found" appear when I try to access Net TV and/or IP-EPG?
How do I clean the TV screen?
What kind of PC connection should I make on the TV ?
Can I connect a keyboard and/or mouse to the TV?
The video and audio signals are out of sync when I connect my TV to a Home Theatre System.
I see a white light flashing while starting up?
I set up an internet connection between my TV and my router, but it does not work. How do I fix this?
Net TV is rather slow; what can I do about it?
What do I need to look to multimediafiles on my TV via my home network ?
How can I syncronize the picture and sound when viewing a DVD from a connected Home Theatre System with built in DVD player ?
Subtitles are not positioned correctly ?
Is my TV capable to receive DVB-T or DVB-C in my country ?
How to set EasyLink on the TV and on other devices ?
What services are available on Net TV?
When I press the NET TV button, I get the message "Philips server not found". Why?
What can I do with Net TV and which models have this feature?
Why can't I see the same folder hierarchy on my TV as on my PC ?
When the set is in standby and I switch off the set via the 'Power' button at the side, I see the Philips logo screen popping up for a few seconds,is this normal behaviour?
Do I need a virus scanner?
Where do I find my wireless encryption key?
Where can I find the DVB-C numbers/values necessary to do a DVB-C channel installation ?
Do I have to connect the antenna to the set if I use HDMI connected accessory devices?
Subtitles are positioned in the black bar area, how can I adjust to movie area ?
Can I choose a website myself?
Does Electronic Programme Guide (EPG) work with a set-top box?
What does the message ‘Registering...’ that appears on starting up Net TV mean?
When I browse the open internet pages, a lot of the websites are not displayed correctly; websites with video content do not play the videos.
Does Net TV work when I have connected a Set-Top Box?
What kind of antenna should I use?
When trying to connect the TV to my wireless network, it doesn’t accept the password that I type in the field. How can I connect?
The lower section of the subtitles is cut off ?
Why does my TV fail to start when I start BDP ?
Can I add any Internet page to "my favorites"?
Can I view services from other countries?
When browse the open internet, the pages are scaled to fit the screen size. As a result, text is sometimes displayed in very small characters, which are hard to read from a distance. Can I enlarge the text?
How can I change the Net TV portal language?
How can I see if a service is safe?
I have a question about a service on the Net TV Portal (e.g. Nu.nl, Buienradar or You Tube).Who should I contact?
Can I change the order in which the Net TV favorites are listed?
How do I rearrange my TV channels?
Where can I find additional information about my TV?
What to do when I have endless animations by pushing the NetTV button?
Will the Videostore feature also be available on the 2009 models (xxPFLxxx4)?
 
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