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Frequently asked questions
Question
What should I do if I see the following messages when I play a disc: Err, Error, or Disc Error?
Answer
Make sure that the disc is a digital audio disc. Your player cannot play the following discs:
- CD-ROM, CD-RW, CD-i, VCD, or DVDs;
- CD-R discs that are not finalized; or
- two-sided, CD/DVD discs (called DualDisc or Flip Disc).
DualDiscs or Flip Discs can cause problems when you play them, and can get stuck in your player.
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