Frequently asked questions

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Question

What should I do if no songs are shown after transferring songs and unplugging the player?

Answer

You may try the following ways to help with the problem: 

Option 1: This may due to the fast motion of unplugging the USB connection. Try to reset your player by gently inserting a sharp end object to the “RESET” button, and then transfer songs again using drag and drop method.

Option 2: This may due to the unfinished work of transferring songs by Philips Songbird. Please wait until the “Completed syncing device” message appears before you unplugging your player.

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