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Frequently asked questions

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MediaConnect
 
Before you buy
 
Getting started
 
Use and Learn
How can I improve the picture quality of my TV?
How do I get picture and sound on the TV when I connect my Laptop or Notebook with an HDMI connection?
Why is the TV not able to recognize my USB device?
My set is dead and/or has no power, and/or the LED is flashing.
I have neither picture nor sound after connecting. What should I do?
Lines appear on the screen and over the TV menu.
What should I do if my TV is stuck in Retail mode?
No picture appears on the screen when an accessory device is connected through the component video input cables.
Why do I only see AV or HDMI inputs when I press the channel up/down button on my remote.
Why will my Toshiba HD-DVD not show a picture when connected using HDMI?
Why doesn’t the picture fill the full screen when I use Automatic or Normal picture format? How does the picture look on my TV when I select Automatic or Normal picture format?
Can I use a VGA-HDMI cable to connect my PC (VGA OUT) to my TV (HDMI IN)? How do I connect my PC to my TV?
I have forgotten my PIN code. How can I reset it?
How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)?
How to remove the info menu/OSD from the screen whenever the TV is turned on or while changing the channels?
How can I connect my Laptop or Personal Computer (PC) to the TV?
Why does my HDTV take time to turn on?
The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
How do I add TV channels that were not picked up during auto-programming?
How do I clean my TV screen?
How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection?
How can I connect the audio to my TV when I connect an external device with a DVI to HDMI connection?
How can I program my Philips remote to work with my order devices?
How to connect antenna / cable TV signal?
How can I connect several external devices to my TV?
Can I program the TV remote control to control other accessory devices?
How can I make my JPEG images loop during playback?
 
Tips and Tricks
 
Software and firmware
 
Apps
 
Troubleshooting
 
Parts and Accessories