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Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
Does my TV support wireless internet (WiFi)?
How can I connect my Laptop or Personal Computer (PC) to the TV?
How can I view the encrypted/scrambled digital channels on my TV?
Can I connect a keyboard and/or mouse to the TV?
I set up an internet connection between my TV and my router, but it does not work. How do I fix this?
Do I need a special Philips antenna to receive digital terrestrial TV broadcastings,what kind of antenna should I use?
How do I clean the TV screen?
Why is the picture quality at home not as good as what I saw in the shop?
How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
My installation has worked before, but now I am unable to access to connect to my pc network.
How can I improve the sound quality of my TV?
What can I do when my TV does not respond to the remote control?
Do I need a virus scanner?
Why can't I see the same folder hierarchy on my TV as on my PC ?
Can I choose a website myself?
The video and audio signals are out of sync when I connect my TV to a Home Theatre System.
I have neither picture nor sound after connecting. What should I do?
My picture format keeps changing with different channels. How can I set a specific format?
My TV turns on for a short period after I turn off the TV with the power button.
How can I select a 4:3 picture format?
I have HDMI connectivity on my TV. Is it HDMI 1.3 compliant?
A letter "F" appears in the right-hand corner of the screen and my TV does not respond to the remote control. What should I do?
How do I rearrange my TV channels?
Does Net TV work when I have connected a Set-Top Box?
What type of Electronic Program Guide (EPG) is available on my TV?
What does the message ‘Registering...’ that appears on starting up Net TV mean?
Does Electronic Programme Guide (EPG) work with a set-top box?
Can I add any Internet page to "my favorites"?
Does teletext work with a set-top box?
No picture appears on the screen when an accessory device is connected through the component video input cables.
I have forgotten my 4-digit access code. How can I reset it?
Can I view services from other countries?
When I browse the open internet pages, a lot of the websites are not displayed correctly; websites with video content do not play the videos.
How to remove the channel identification, volume bar and mute icon from the screen?
Why am I not able to store the picture and sound settings on my TV?
Can I change the order in which the Net TV favorites are listed?
I cannot hear sound from my headphones. Is there something I am supposed to do in the TV menu?
When I press the NET TV button, I get the message "Philips server not found". Why?
Why am I not able to access the parental rating menu with my personal 4-digit access code?
How can I see if a service is safe?
What can I do when one or more channels are missing?
How do I change the menu language if I do not understand it?
What to do when I have endless animations by pushing the NetTV button?
Where can I find additional information about my TV?
How can I improve the picture quality of my TV?
 
Tips and Tricks
 
Troubleshooting
 
Parts and Accessories
 
Networking