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Frequently asked questions

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Before you buy
Getting started
Use and Learn
Does my TV support wireless internet (WiFi)?
How can I connect my Laptop or Personal Computer (PC) to the TV?
How can I view the encrypted/scrambled digital channels on my TV?
Can I connect a keyboard and/or mouse to the TV?
I set up an internet connection between my TV and my router, but it does not work. How do I fix this?
Do I need a special Philips antenna to receive digital terrestrial TV broadcastings,what kind of antenna should I use?
How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
How do I clean the TV screen?
Why is the picture quality at home not as good as what I saw in the shop?
What can I do when my TV does not respond to the remote control?
My installation has worked before, but now I am unable to access to connect to my pc network.
How can I improve the sound quality of my TV?
My picture format keeps changing with different channels. How can I set a specific format?
Why can't I see the same folder hierarchy on my TV as on my PC ?
Do I need a virus scanner?
Can I choose a website myself?
The video and audio signals are out of sync when I connect my TV to a Home Theatre System.
I have neither picture nor sound after connecting. What should I do?
My TV turns on for a short period after I turn off the TV with the power button.
I have HDMI connectivity on my TV. Is it HDMI 1.3 compliant?
How can I select a 4:3 picture format?
A letter "F" appears in the right-hand corner of the screen and my TV does not respond to the remote control. What should I do?
How do I rearrange my TV channels?
Does Net TV work when I have connected a Set-Top Box?
What type of Electronic Program Guide (EPG) is available on my TV?
What does the message ‘Registering...’ that appears on starting up Net TV mean?
Does teletext work with a set-top box?
I have forgotten my 4-digit access code. How can I reset it?
Does Electronic Programme Guide (EPG) work with a set-top box?
No picture appears on the screen when an accessory device is connected through the component video input cables.
Can I add any Internet page to "my favorites"?
Why am I not able to store the picture and sound settings on my TV?
How to remove the channel identification, volume bar and mute icon from the screen?
When I browse the open internet pages, a lot of the websites are not displayed correctly; websites with video content do not play the videos.
Can I view services from other countries?
Can I change the order in which the Net TV favorites are listed?
When I press the NET TV button, I get the message "Philips server not found". Why?
Why am I not able to access the parental rating menu with my personal 4-digit access code?
I cannot hear sound from my headphones. Is there something I am supposed to do in the TV menu?
What can I do when one or more channels are missing?
How can I see if a service is safe?
How do I change the menu language if I do not understand it?
How can I improve the picture quality of my TV?
What to do when I have endless animations by pushing the NetTV button?
Where can I find additional information about my TV?
Software and firmware
Tips and Tricks
Parts and Accessories