Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
Why does it take a long time to connect to my home network through a Wi-Fi ?
Do I have to pay to use Net TV?
How do I set up media sharing for Windows Media Player 12?
Can I connect my player to my network though a Powerline Ethernet Adapter?
How do I set up media sharing for Windows Media Player 11?
How do I set up media sharing for Twonky Media Server on Mac?
What is BD Live?
When I browse Net TV, can I add any website to ‘my favorites’?
How can I remove personal data from my Net TV?
Which media servers work with my player?
What is DLNA?
On Net TV, can I browse to any website?
When I browse PC from my player, why don’t I see the same folders as I see on my PC?
Does my player support Wi-Fi Protected Setup (WPS)?
How fast is an Ethernet connection?
How do I use my player to enjoy music, pictures or video stored on my PC (DLNA)?
Why am I not able to change the subtitle language with the subtitle button on the remote control?
What services are available on Net TV?
Are there tips for better media management on my DLNA server?
Can I use the browse PC feature (DLNA) on my player to search music, photos, or video stored on my computer?
Why is the speed of my Wi-Fi N router only 54Mbps?
Can I play my photo/video/music in the SD card slot?
Can I use the browse PC feature (DLNA) on my player to watch high-definition video files stored on my PC?
Why am I not able to change the subtitle language with help of the subtitle button on the remote control during playback?
Do I need a Blu-ray 3D player to watch 3D?
Why can’t my Blu-ray player display HD resolution through the Component Video connection?
Why I cannot play DVD from other countries ( or regions)?
How to play or view media files on a portable hard disc drive (HDD)?
How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer?
Where can I find additional information about Net TV?
How to play a disc with BD-live without getting access to the BD-live features?
Why do blu-ray discs take some time to load?
 
Apps
 
Software and firmware
 
Tips and Tricks
 
Troubleshooting
 
Service and Repair