Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
What can I do with NetTV?
Why does it take a long time to connect to my home network through a Wi-Fi ?
Do I have to pay to use Net TV?
How do I set up media sharing for Windows Media Player 12?
Can I connect my player to my network though a Powerline Ethernet Adapter?
How do I set up media sharing for Windows Media Player 11?
How do I set up media sharing for Twonky Media Server on Mac?
What is BD Live?
Which media servers work with my player?
When I browse Net TV, can I add any website to ‘my favorites’?
How can I remove personal data from my Net TV?
On Net TV, can I browse to any website?
What is DLNA?
What services are available on Net TV?
Does my player support Wi-Fi Protected Setup (WPS)?
How do I use my player to enjoy music, pictures or video stored on my PC (DLNA)?
When I browse PC from my player, why don’t I see the same folders as I see on my PC?
How fast is an Ethernet connection?
Why is the speed of my Wi-Fi N router only 54Mbps?
Can I use the browse PC feature (DLNA) on my player to search music, photos, or video stored on my computer?
Can I use the browse PC feature (DLNA) on my player to watch high-definition video files stored on my PC?
Why am I not able to change the subtitle language with the subtitle button on the remote control?
Are there tips for better media management on my DLNA server?
Can I play my photo/video/music in the SD card slot?
Why am I not able to change the subtitle language with help of the subtitle button on the remote control during playback?
Do I need a Blu-ray 3D player to watch 3D?
Why can’t my Blu-ray player display HD resolution through the Component Video connection?
Why I cannot play DVD from other countries ( or regions)?
How to play or view media files on a portable hard disc drive (HDD)?
How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer?
Where can I find additional information about Net TV?
How to play a disc with BD-live without getting access to the BD-live features?
Why do blu-ray discs take some time to load?
When I play music files using the player, can the album art be displayed?
 
Apps
 
Tips and Tricks
 
Troubleshooting
 
Service and Repair