Frequently asked questions

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Before you buy
 
Getting started
 
Use and Learn
What can I do with NetTV?
Why does it take a long time to connect to my home network through a Wi-Fi ?
Do I have to pay to use Net TV?
How do I set up media sharing for Windows Media Player 12?
Can I connect my player to my network though a Powerline Ethernet Adapter?
My DivX subtitles are not displayed or displayed incorrectly, what can I do?
How do I set up media sharing for Windows Media Player 11?
How do I set up media sharing for Twonky Media Server on Mac?
What is BD Live?
Which media servers work with my player?
When I browse Net TV, can I add any website to ‘my favorites’?
What services are available on Net TV?
How can I remove personal data from my Net TV?
How do I use my player to enjoy music, pictures or video stored on my PC (DLNA)?
On Net TV, can I browse to any website?
Does my player support Wi-Fi Protected Setup (WPS)?
Can I use the browse PC feature (DLNA) on my player to search music, photos, or video stored on my computer?
Can I use the browse PC feature (DLNA) on my player to watch high-definition video files stored on my PC?
What is DLNA?
When I browse PC from my player, why don’t I see the same folders as I see on my PC?
How fast is an Ethernet connection?
Why is the speed of my Wi-Fi N router only 54Mbps?
Why am I not able to change the subtitle language with the subtitle button on the remote control?
Can I play my photo/video/music in the SD card slot?
Why am I not able to change the subtitle language with help of the subtitle button on the remote control during playback?
Are there tips for better media management on my DLNA server?
Why can’t my Blu-ray player display HD resolution through the Component Video connection?
Do I need a Blu-ray 3D player to watch 3D?
Why I cannot play DVD from other countries ( or regions)?
How to play or view media files on a portable hard disc drive (HDD)?
Where can I find additional information about Net TV?
How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer?
Why do blu-ray discs take some time to load?
How to play a disc with BD-live without getting access to the BD-live features?
When I play music files using the player, can the album art be displayed?
 
Tips and Tricks
 
Software and firmware
 
Apps
 
Troubleshooting
What should I do if my player doesn’t play a .MKV file?
Why can’t my Blu-ray player play 3D movie?
Why am I unable to access BD-live features?
Why can’t I stream video to my player, by using DLNA?
When I use the browse PC feature (DLNA) on my player to watch video stored on my PC, why do I see an error that video is not supported?
Why doesn’t the player play some Blu-ray discs?
When I use the browse PC feature (DLNA) on my player to watch video stored on my PC, why can’t I search forward, search backwards or do a time search?
Why is there a noise when a blu-ray disc is played?
When I browse Net TV (or Smart TV), the display is too big for my TV screen and I can’t see all of the text, or some of the buttons. How to change the display size?
What can I do when some DivX videos can not be played back?
When I play video through a wireless connection, why does it sometimes judder?
What is the meaning of the message “Local Storage Full. For BD Live Access (if supported on this disc), please clear Local Storage under the Settings menu.”?
Why doesn’t my player display some pictures?
Why can't I see the 3D effect on my 3D-labeled disc?
I suspect a disc is not playable in the player. How can I double check?
What should I do if the message “Not enough free memory available, please delete SD card” is displayed when I try to download contents from BD-Live?
My player is connected to an external audio system such as audio amplifier system. When I play a disc with the player, the audio/sound does not synchronize with the video/picture. What should I do?
The main menu of the Blu-ray player can be displayed, but there is no picture when playing a disc with HDMI connection. What should I do?
 
Service and Repair