| Questions |
Topic |
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Why can’t I stream video to my player, by using DLNA? | Troubleshooting |
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When I use the browse PC feature (DLNA) on my player to watch video stored on my PC, why can’t I search forward, search backwards or do a time search? | Troubleshooting |
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Can my player play DivX 6 files? | Before you buy |
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How do I do this? How do I get the software for the upgrade? | Apps |
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Can my existing Philips Blu-ray player or Blu-ray Home Theater System play back Blu-ray 3D discs? | Apps |
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Can all consumers see 3D? | Apps |
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What should I do if my player doesn’t play a Divx file? | Before you buy |
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Why can't I see the 3D effect on my 3D-labeled disc? | Troubleshooting |
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Why I cannot play DVD from other countries ( or regions)? | Use and Learn |
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Do I need a Blu-ray 3D player to watch 3D? | Use and Learn |
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Will you introduce 2D to 3D conversion? | Apps |
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Will watching 3D give consumers a headache? | Apps |
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Where in this website are the firmware and software for the device located? | Software Upgrade |
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My player is connected to an external audio system such as audio amplifier system. When I play a disc with the player, the audio/sound does not synchronize with the video/picture. What should I do? | Troubleshooting |
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Any tips for choosing the most suitable connection method for different devices? | Tips and Tricks |
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Do I need a special HDMI cable to enjoy 3D? | Apps |
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Does the Blu-ray player include 2D to 3D conversion? | Apps |
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What can I do with NetTV? | Use and Learn |
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Why does it take a long time to connect to my home network through a Wi-Fi ? | Use and Learn |
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Do I have to pay to use Net TV? | Use and Learn |
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What should I do if my player doesn’t play a .MKV file? | Troubleshooting |
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How do I set up media sharing for Windows Media Player 12? | Use and Learn |
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What is DivX? | Use and Learn |
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Do I need to upgrade the software or do anything else for the Blu-ray player? | Apps |
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Can I connect my player to my network though a Powerline Ethernet Adapter? | Use and Learn |
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My DivX subtitles are not displayed or displayed incorrectly, what can I do? | Use and Learn |
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Why can’t my Blu-ray player play 3D movie? | Troubleshooting |
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Can I use a Philips Blu-ray 3D Player or Home Theater System with another brand of 3D TV? | Apps |
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Even though I can see an IP address in the network settings, why doesn’t my player connect to Net TV or Internet? | Getting started |
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What are region codes? | Before you buy |
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Why am I unable to access BD-live features? | Troubleshooting |
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How do I set up media sharing for Windows Media Player 11? | Use and Learn |
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Why can’t I update my player with a software update from the Internet? | Troubleshooting |
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What should I do to play Blu-ray discs on the player? | Use and Learn |
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What are the best configuration settings for my network router? | Getting started |
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How do I set up media sharing for Twonky Media Server on Mac? | Use and Learn |
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Why does my player forget my Wi-Fi network settings? | Getting started |
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How do I check which Firmware version is installed on my player? | Software Upgrade |
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When I use the browse PC feature (DLNA) on my player to watch video stored on my PC, why do I see an error that video is not supported? | Troubleshooting |
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Can my existing Philips Blu-ray player or Philips Blu-ray Home Theater System be upgraded to support 3D? | Apps |
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What is BD Live? | Use and Learn |
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How do I connect my player to my home network, using a Wi-Fi connection? | Getting started |
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Which media servers work with my player? | Use and Learn |
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Does the player support all kinds of MKV files? | Before you buy |
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Why do I see the message ‘Registering...’ when I start Net TV? | Getting started |
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When I browse Net TV, can I add any website to ‘my favorites’? | Use and Learn |
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What services are available on Net TV? | Use and Learn |
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How can I remove personal data from my Net TV? | Use and Learn |
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On Net TV, can I browse to any website? | Use and Learn |
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How do I use my player to enjoy music, pictures or video stored on my PC (DLNA)? | Use and Learn |
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What do I need to prepare for upgrading the software of the player? | Software Upgrade |
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What else do I need aside from a Blu-ray 3D Ready player or Home Theater System to enjoy Blu-ray 3D movies at home? | Apps |
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Why is there a noise when a blu-ray disc is played? | Troubleshooting |
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When I browse Net TV, the display is too big for my TV screen and I can’t see all of the text, or some of the buttons. How to change the display size? | Troubleshooting |
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What does ‘3D Ready’ mean for a Blu-ray player or Blu-ray Home Theater System? | Apps |
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How do I check that my player is connected to the Internet? | Getting started |
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Can I use the browse PC feature (DLNA) on my player to watch high-definition video files stored on my PC? | Use and Learn |
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Can I use the browse PC feature (DLNA) on my player to search music, photos, or video stored on my computer? | Use and Learn |
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What are the supported audio and video file formats by the player? | Before you buy |
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What can I do when some DivX videos can not be played back? | Troubleshooting |
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How do I connect my player to my home network, using an Ethernet cable? | Getting started |
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Why doesn’t my player display any image on TV? | Troubleshooting |
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What is DLNA? | Use and Learn |
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Does my player support Wi-Fi Protected Setup (WPS)? | Use and Learn |
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When I browse PC from my player, why don’t I see the same folders as I see on my PC? | Use and Learn |
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Why is the speed of my Wi-Fi N router only 54Mbps? | Use and Learn |
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What type of Ethernet cable should I use to connect my player to my home network? | Getting started |
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How fast is an Ethernet connection? | Use and Learn |
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How can I check if my player is connected through Wi-Fi to my home network? | Getting started |
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Why am I not able to change the subtitle language with the subtitle button on the remote control? | Use and Learn |
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When I play video through a wireless connection, why does it sometimes judder? | Troubleshooting |
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Will I be able to play normal Blu-ray discs on a 3D player? And will they play in 3D? | Apps |
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Can I play my photo/video/music in the SD card slot? | Use and Learn |
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How do I recognize if a movie on Blu-ray is in the 3D format? | Apps |
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Why doesn’t my player display some pictures? | Troubleshooting |
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What is the meaning of the message “Local Storage Full. For BD Live Access (if supported on this disc), please clear Local Storage under the Settings menu.”? | Troubleshooting |
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Why doesn’t the player play some Blu-ray discs? | Troubleshooting |
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How do I check that my player is connected to my home network through an Ethernet connection? | Getting started |
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Why can’t my Blu-ray player display HD resolution through the Component Video connection? | Use and Learn |
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Why am I not able to change the subtitle language with help of the subtitle button on the remote control during playback? | Use and Learn |
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What kind of USB flash drive or HDD is supported? | Before you buy |
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Do 3D glasses work for people with glasses? | Apps |
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Are there tips for better media management on my DLNA server? | Use and Learn |
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Is my device DLNA compliant? | Before you buy |
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Is 2D picture quality affected by 3D Active technology? | Apps |
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Will I be able to play normal CDs on a Blu-ray 3D player? | Apps |
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How does 3D work? | Apps |
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Will it be full 1080p resolution to both eyes? | Apps |
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What is the best viewing angle for 3D? | Apps |
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How to play or view media files on a portable hard disc drive (HDD)? | Use and Learn |
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Where can I find additional information about Net TV? | Use and Learn |
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I suspect a disc is not playable in the player. How can I double check? | Troubleshooting |
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Why do blu-ray discs take some time to load? | Use and Learn |
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How to display files inside a USB flash drive or a portable hard disc in the same sequence as I see them on a computer? | Use and Learn |
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Any tip for using the video store in NetTV? | Tips and Tricks |
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What should I do if the message “Not enough free memory available, please delete SD card” is displayed when I try to download contents from BD-Live? | Troubleshooting |
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How to play a disc with BD-live without getting access to the BD-live features? | Use and Learn |
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When I play music files using the player, can the album art be displayed? | Use and Learn |
