Question

Why doesn't the shaver work when I press the on/off button?

Answer

If you have already tried recharging your shaver, you could try the following:

  • This shaver is designed to be used with emulsion, foam or gel or in the shower. For safety reasons, this shaver does not work when it is connected to a power outlet because electricity and water are a hazardous combination. The only thing the shaver does when it is connected to a power outlet is charge the integrated battery. It charges through an adapter that converts the voltage from the outlet to a safe low voltage. Nevertheless, we urge you to keep the shaver and the adapter away from water during charging. The adapter is not waterproof.
  • Some shavers have a 'travel lock' function. This travel lock may be activated. Press the on/off button for 3–5 seconds to deactivate the travel lock.
  • The shaving unit may be soiled or damaged to such an extent that the motor cannot run. Clean the shaving unit thoroughly or replace it.
  • You may not have reassembled the shaving unit properly after extra-thorough cleaning.


If the appliance still does not work, take it to your local Philips dealer or contact our Philips Consumer Care Center.

 

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