Missing channels when connected to an antenna.

TV transmitters may be located in different directions. Directional antennas will pick up the TV stations in the direction in which they are pointed during auto-programming. Omni-directional antennas will pick up signals from different directions without adjusting.
Example of an Omni-directional antenna.

Example of directional antennas.

Outside antennas are capable of receiving signals from a longer distance than small indoor ones.
To determine what channels are in your area, a website we might suggest would be www.antennaweb.org.

Click the continue tab and then enter you zip code. For more precise information, enter the street address and city. Click the submit tab at the bottom of the screen.

In the example below, the RF Channel column shows the channel number the broadcaster is transmitting on. The Channel column is the channel number displayed on your TV if there is sufficient signal strength for the TV to receive the channel. Antenna Type column shows the recommended antenna type for your location.

To add a channel that is not programmed in your TV, you must enter the RF Channel number. Adjust your antenna until a picture is displayed on your TV. Due to distance and other factors, you may need to upgrade your antenna to receive some channels. Digital channels require a stronger signal than analog channels to show a picture.
The digital channel will display the virtual channel number programmed by the broadcaster, not the RF channel number you entered. Refer to the antennaweb.org list for your zip code.
After the TV displays a picture, press the Menu button on your remote and select Setup and then Add Channels.

Then press the OK button on your remote to add the channel to memory.

Missing channels when connected to cable.

If all of the channels are not present after auto-programming when connected to cable, ask your cable provider to check your signal level or add a booster amplifier on your cable before re-running auto-programming. The TV will only receive un-encoded digital channels on the cable. The channel number(s) on which you receive the un-encoded channels will be different that the channel number(s) displayed if you have a cable box. In some cases, the digital channels you receive when connected directly to the cable are not advertised by the cable provider.

Some other reasons you may be missing cable channels when connected directly to the cable:

• Extended basic channels require a cable box.
• Premium channels require a cable box.
• Special packages such as ESPNHD require a cable box.
• Splitting the cable signal to multiple sets will reduce the signal level causing channel dropouts.