Please check the following:
The Pannarello wand may be dirty. Remove it from the steam pipe and rinse it thoroughly under a hot faucet. Reassemble and replace the wand and then draw some hot water and steam (images 1, 2, and 3).
The wand is not in the right position or the inner part has not been assembled correctly. Make sure that the plastic fins rest on the edge of the outer sleeve (image 4).
If the above does not resolve your issue, please contact our Consumer Care Center. See contact details on the product information page.
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