Question

Why does my TV not recognize my USB device?

Answer

The basic requirements for a USB drive to be recognized by your TV are:

  • Implementation should be based on “Universal Serial Bus Mass Storage Class Specification Overview” (v1.2, June 23, 2003)
  • The USB Drive should be “Mass Storage Class” compliant.
  • USB Mass Storage Class Bulk-Only Transport (bInterfaceProtocol = 50h).
  • Full support of SubClass Code = 05h
  • Full support of SubClass Code = 06h
  • It should be formatted as FAT or FAT32 only.
  • External Hard Drives must run on external power. Bus powered drives might not work. Most external hard drives which run on external power might not be recognized by the TV since they are detected as hard drives and not portable USB drives.

Why are NTFS or exFAT formatted USB drives not supported?

In most cases if your TV does not recognize a USB drive, it might be formatted as NTFS or exFAT. Philips TVs do not support NTFS or exFAT since they are proprietary file systems developed by Microsoft.

To use a USB drive with our TV, please format it as FAT32. Please back up your data from the drive before formatting it, as formatting a USB drive erases all of its contents.

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