Question

I cannot slide the pan into the airfryer. What can I do?

Answer

When you slide the pan into the airfryer, you feel a click when the pan is placed properly into the appliance.

If the pan does not slide smoothly into the airfryer, please check whether:

  • The basket has been pushed firmly into the pan. When you look at the pan from the side, the basket itself should not be visible and should have disappeared completely into the pan.  
  • The basket has not been filled with ingredients above the MAX indication.

 

If the above solution did not help to solve your problem, please contact Philips Consumer Care.

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