Question

Why will the lamp not turn on?

Answer

  1. The halogen lamp inside the appliance may be broken. Follow the instructions in the FAQ on replacing the lamp to install a new lamp.
  2. If this is the first time you have used the appliance, you could try the following:
    1. Remove the top cover.
    2. Use a cloth or a tissue to pull the halogen lamp out of the lamp holder.
    3. Then reinsert the pins of the halogen lamp into the lamp holder to reconnect it.
      The above procedure may help to remove a layer that has formed on the contacts of the lamp during transportation. Once this layer has been removed, the lamp should work.
  3. Did you press the lamp on/off button a second time because the lamp did not turn on right away? The halogen lamp inside needs time to heat up. If you pressed the button a second time because you didn't think you'd pressed it properly the first time, you may have switched the lamp off again. If you want to make sure that you have pressed the button correctly, look at the display. When you press the button correctly, the sun symbol and the light intensity level appear on the display.

 If the lamp still does not work, please take the appliance to your local Philips dealer or call the Consumer Care Center.

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