Question

What can I do if the display freezes, or the player does not respond?

Answer

Try the following methods one by one until the problem is solved.

Method 1: Reset the player

  1. Insert a pen tip or other small object (such as a pin) gently into the reset hole. (You can feel a “click” once you successfully press on it). 
  2. Switch on the player.

If the display still freezes, or the player still does not respond, proceed to the following.

Method 2: Format the player
Important note: Files stored in the device would be deleted after formatting.

  1. Start Philips Songbird in the computer.
  2. Connect the player to your computer.
  3. On the left side of the Philips Songbird window, click on the device.
  4. Click on the Tools tab.
  5. Inside the Tools tab, click on Format to format the internal storage. 

If the display still freezes, or the player still does not respond, proceed to the following.

Method 3: Repair the player 
Repairing erases all the files in the player and restores the player to factory settings. 

  1. Make sure your computer is connected to the Internet.
  2. Start Philips Songbird in the computer.
  3. Connect the player to your computer.
    Note: Make sure you start Philips Songbird before connecting the player to your computer.
  4. Under the Tools menu, select “Repair my Philips Device”.
  5. Choose your device on the pop-up box. 
    Important note: 
    Make sure you chose the CORRECT device on the pop-up box. Choosing an incorrect device would cause permanent damage on the device. The model number of your device is printed on the side or on the back of the device.
  6. Follow the instructions on the screen to perform the repair process.

If the display still freezes, or the player still does not respond, contact Philips support for service.

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