Try the following:
Disconnect any Bluetooth-connected device
If your iPhone / iPad is currently paired and connected with another Bluetooth device, any further Bluetooth connection or pairing with another device (e.g., your headphone) is not possible. Therefore, you need to disconnect the Bluetooth connection between the iPhone / iPad and the connected Bluetooth device first:
“Forget” devices from iPhone / iPad
If there is no connected Bluetooth device already but pairing is still not successful, “forget” all device from the iPhone / iPad may help.
Then, switch on the paring mode of your headphone on and try pairing with your iPhone / iPad again.
If the above does not help; or your headphones cannot go into pairing mode at all, your headphones may be defective. Contact Philips Consumer Care (Contact Page) for assistance.
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