What information should I prepare before contacting with Philips support representative?
Having the required information/document ready would facilitate the process of problem identification and problem solving. Try your best to collect the following information/document before contacting a Philips support representative.
- Model number and serial number of the device.
The model number and serial number is usually on the back or on the button on the device.
- Version number of the firmware in the device.
- Version number of the Philips Songbird that you have installed in the PC.
- Error console information on the Philips Songbird.
- Proof of purchase.