Question

How can I check and repair the device before confirming that I need to bring it to service?

Answer

Step 1: Reset the player

  1. Insert a pen tip or other small object (such as a pin) gently into the reset hole. (You can feel a “click” once you successfully press on it).
  2. Switch on the player.

If the problem is not solved, proceed to next step.

Step 2: Format the player

Important note:
(1) Files stored in the device would be deleted after formatting.
(2) Skip this step in case the player cannot be switched on.

  1. Start Philips Songbird in the computer.
  2. Connect the player to your computer.
  3. On the left side of the Philips Songbird window, click on the device.
  4. Click on the Tools tab.
  5. Inside the Tools tab, click on Format to format the internal storage. 

If the problem persists, proceed to the following.

Step 3: Repair the player

Repairing erases all the files in the player and restores the player to factory settings.

  1. Make sure your computer is connected to the Internet.
  2. Start Philips Songbird in the computer.
  3. Under the Tools menu, select “Repair my Philips Device”.
  4. Choose your device on the pop-up box.
    Important note:
    Make sure you chose the CORRECT device on the pop-up box. Choosing an incorrect device would cause permanent damage on the device. The model number of your device is printed on the side or on the back of the device.
  5. Follow the on-screen instructions to perform the repair process.

    If the problem persists, the device needs servicing, contact Philips support.

Was this document helpful?

Yes No Need to try first

Give us your feedback on this FAQ. What could we have done to to answer your question better?