Question

How do I descale my Syntia?

Answer

For this machine there are two different descaling procedures. Please check, which procedure is applicable for your machine before you continue. For a detailed help on this please have a look at the attached FAQ.


Regular descaling is necessary to ensure the long life of your Saeco machine. We recommend descaling your Saeco for every 20 tanks of water used. It does not matter whether the water was used for brewing coffee, frothing the milk or just to rinse the system.


Attention: Do not use vinegar to descale.
Please only use the original Philips / Saeco descaling agent with the name CA6700/00 or RI9111/12. You can purchase it in our shop or (http://www.philips-store.com/store/) or at a local dealer.

Preparation: Remove the Panarello (if available) from the steam wand as well as the INTENZA water filter before you´ll start descaling. Also make sure that you have one or more empty containers of suitable size nearby.
The complete descaling process will take approximately 35 minutes. 

Expert tip:

"If you do not remove the water tank out of your Syntia, it is possible that the descaling cycle will not complete properly or the descaling indicator will remain lit on the display. If this happens, start the process again and remove the water tank so that the descaling can be completed."

Your machine indicates when descaling is needed:

 

You can descale your machine as follows:

Turn the machine on by pressing the ON/OFF button. Wait for the machine to finish its rinse and warm-up
process.

  1. Hold the “ “ button pressed for 5 seconds.
  2. The display will show the icon for the descale fluid.
  3. Press button “ ” to confirm the activation of the descaling cycle.
  4. Pour the entire content of the Saeco concentrated descaling solution into the water tank, and then fill the tank with fresh water up to the MAX level. Place the tank back into the machine.

  5. Place a container under the steam wand. (1 l)
  6. The display is shown the symbol for the selector. Turn the selector switch clockwise to the right position to start dispensing the descaling solution.
  7. The machine carries out a quick dispensing cycle of the descaling solution through the steam wand.

  8. Once all the solution is emptied from the tank, the symbol of the selector switch is displayed.
  9. Turn the selector switch to the middle position.
  10. The display now shows the symbol for the tank.
  11. Rinse the water tank thoroughly and fill it again with fresh water up to the MAX level. Please empty the container and place it under the steam wand again. Turn the selector switch to the right position. 

  12. The machine starts the rinse cycle. In this phase the whole water tank content is dispensed through the steam wand.
  13. Once no water is left in the tank, the symbol of the selector switch is displayed. Turn it to the middle position.
  14. The display shows now the symbol for the tank. Rinse the water tank thoroughly and fill it again with fresh water up to the MAX level. Please empty the container and place it under the steam wand and spout again.
  15. Turn the selector switch to the right position and dispense the complete Water tank capacity. After that please turn the selector switch to the middle position and fill the tank again.

Exit the descaling cycle. Reassemble the external part of the Pannarello and install the Intenza water filter again.

Warning:
If descaling is interrupted by turning off the machine, the water tank and internal pipes must be rinsed in the machine.

 

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