A very common cause of device problem is interruption when the device is switched on and off. To avoid this:

• When the device is being switched on, do not connect or disconnect the USB connection. Wait until the GoGear logo appears and disappears from the screen.
• When the device is being switched off, do not connect or disconnect the USB connection. Wait until the “Bye!” message appears and disappears from the screen.
• If the device is connected to the PC, do not disconnect immediately after switching on the device. Wait for a while (about 5 minutes).

Important: Failure to adhere to the above recommendation might result in permanent damage on the device.