Question

After recharging my AirFloss handle, the handle shows a green light when it's on the charger, but when I take it off the charger it flashes yellow, indicating that it isn't charged. Is this a malfunction?

Answer

This can occur upon initial use of the product, after a prolonged period of product storage or with a product that has been in use without having fully charged for the recommended 24 hours. Please ensure that the handle is fully charged by making sure the charger is plugged into a live power outlet and placing the AirFloss on the charger for a full 24 hours. When the AirFloss is fully charged the green light will illuminate and go out after 10 minutes. This indicates that the AirFloss is fully charged. If the product continues to display a flashing yellow light after  charging for a full 24 hours, contact Philips.

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