Please see the attachment for troubleshooting tips on why the coffee is being dispensed slowly?

To place an order for your descaling solution (RI9111/12), you can contact our parts partner, Fox International, at the following number:
In the USA: 800-321-6993 In Canada: 800-333-1064 (also known as ICPS)

The descaler is also part of the Saeco Maintenance Kit (RI9128/47) which includes two bottles of liquid descaler, two Intenza water filters, replacement o-rings, cleaning brush, one tube of food grade brew unit lubricant and a 10 pack of cleaning tablets.
You can also place your order at www.saeco-accessories.com or through any authorized service center.